Refund & Cancellation Policy

1. Overview

This policy explains refunds and cancellations for project work and monthly retainers provided by Techzex Software Pvt. Ltd.

2. Project Advance Payments

Advance payments are generally non-refundable once project work has started, unless otherwise stated in your signed agreement. If work has not started, a partial refund may be considered at our discretion after deducting administrative costs.

3. Milestone Payments

Payments against completed milestones or delivered modules are non-refundable.

4. Monthly Retainers

Retainer services may be cancelled with written notice as defined in your agreement (typically 15–30 days). Fees already billed for the current period are usually non-refundable.

5. Product Licenses

Licensing terms for Nexova and other products are covered in the product agreement. Refunds for software licenses follow that contract.

6. How to Request Cancellation

Email info@techzexsoftware.com with your project reference and reason. We will confirm next steps in writing.

7. Contact

Techzex Software Pvt. Ltd., Bhubaneswar, Odisha, India | info@techzexsoftware.com